Shipping Policy

RonnieSzo.Art is currently only shipping within Canada. Shipping to the USA will resume once more information is known about tariffs and how your packages will be affected. Thank you for your understanding!

Untracked Lettermail Shipping within Canada:

Untracked Lettermail is available to Canadian customers as an affordable alternative to tracked shipping. This option is only available for flat items, i.e. stickers, prints and sticker sheets. Lettermail shipping starts at $2 for small orders, and at most will be $5 for larger orders. 

NOTE: If you select Untracked Lettermail as your method of shipping, please understand that RonnieSzo Art cannot guarantee nor track your package delivery. RonnieSzo Art is not responsible for and will not replace any missing Untracked Lettermail orders, as we have no way of locating the package once it has been shipped out.

Please understand that this shipping option is provided as a courtesy to our customers (to make shipping more affordable). Once the package has been shipped, the responsibility of the package rests with the customer. Thank you for your understanding!

When will my order be shipped?

Processing times are separate from shipping times. Please allow 2-14 business days for your order to be processed for shipping (excluding weekends and holidays). RonnieSzo.Art is a small shop run by one person and one set of hands - and many products are handmade. Know that each order is made and packaged with love and care! Once packaged, you will receive another notification when your order has shipped. 

Order Status

When your order has shipped, you will receive an email notification which may include a tracking number* that can use to check its status. Please allow 48 hours for the tracking information to become available.

*Note - if you choose Lettermail shipping within Canada, your order will NOT be tracked, and as such, I will not be able to track the location of your package. Please consider tracked shipping if you need to track your package, or are worried about your order getting lost or stolen.

Delays due to due to weather, postal service strikes, or world events

RonnieSzo.Art appreciates your understanding if there are unavoidable delays due to weather, postal service strikes, or world events. You will be notified if there will be a possible delay in getting your order. 

Incorrect Address

If the customer provides an incorrect shipping address and the order has already shipped, RonnieSzo Art is not liable to replace the item. It is the customer’s responsibility to provide a correct shipping and billing address.

In some cases, I may be able to change the address manually if I am notified within 24 hours of placing the order. This is not guaranteed!

If it gets returned to me, I will have to ask that you repay for the shipping cost as I am a small shop and cannot afford to eat shipping costs :( Otherwise, you will be refunded the order amount minus the shipping cost. Thank you for your understanding!

Lost Mail

If a package is lost in the mail, it is the customers responsibility to contact their post office. If a package is lost or stolen, you must file a report with your local post office before contacting us and send proof of the report. Replacement of stolen or lost packages is judged on a case-to-case basis. I am not responsible for lost, stolen, or delayed orders, as once an order has been shipped, it is out of my hands.

If you are worried about your un-tracked lettermail becoming delayed, lost or stolen, tracked shipping is strongly encouraged.

Damaged Order

In the event that your order arrives damaged in any way, please email us at info.ronnieszoart@gmail.com within 48 hours of receiving your package with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a happy solution :)

Customs, & Import Charges

Buyers are responsible for any customs and import taxes that may apply. RonnieSzo Art is not responsible for delays due to customs.

Returned Packages

Any and all "return to sender" packages that incur due to a faulty address, business closure, or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship. Shipping labels are non-refundable and will be deducted from the refund upon return.

Refund & Exchange Policy

I do not accept returns, exchanges, or cancellations - once I hand off an order to the post office, it is out of my hands. I do not refund orders that go missing as I did my part and it is not my mistake.

Please contact us within 24 hours of receiving your package if there are any issues.

Terms of Service

This website is operated by RonnieSzo Art. Throughout the site, the terms “Artist”, “we”, “us” and “our” refer to RonnieSzo Art. RonnieSzo Art offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

The Artist (RonnieSzo Art) does not transfer the ownership of a design protected by copyright with the purchase of an item.  The design cannot be reproduced for any reason.  Violation of the copyright policy will result in legal action.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

All Images © RonnieSzo.Art, 2025 ~All Rights Reserved

By placing an order and using this site, you agree to these terms in full.